faq

Frequently asked questions

i have just placed and order and need to add to/change it, is this possible?

yes most of the time.lease email us as soon as possible to make the change and we will get back to as soon as we can.

where is oli + ali designed and made?

All of our products are designed and made in New Zealand.We pride ourselves by keeping our production limited edition and local.

what payment options do you offer?

We currently offer visa, mastercard and paypal.

can I pick my order up?

You are most welcome to pick up from our home studio based in the sunny Tauranga at an arranged time.We offer free shipping over $100 to make it easy for you to save your time and money.

do you ship internationally?

Yes we are happy to ship internationally and will get the best price possible for freight.We mostly use Courier Post and NZ Couriers for delivery.

 

where do you ship from?

we ship from our home based studio in Tauranga

when can i expect my order?

All delivery timeframes can be found in the 'shipping' section.We aim to dispatch 1-2 days after payment is cleared.All 'pre-order' products have a date of their own that is agreed upon when ordering.

How is my personal information protected?Are my details private?

Please view our 'privacy' section in the terms and conditions page.